PagerDuty

PagerDuty Toolkit

The PagerDuty toolkit lets LLMs interact with PagerDuty via Arcade, enabling incident management, on-call visibility, and team/service inspection through natural language.

Capabilities

Incident lifecycle: Retrieve individual incidents or list them with filters (status, urgency, service, team, time range); update status (acknowledge, resolve, reopen); reassign to a specific user; and inspect the full activity log (triggers, escalations, acknowledgments, resolutions).
On-call & scheduling: List current on-call entries with optional filters; browse and inspect rotation schedules and escalation policies.
Teams, users & services: List or get teams (with members and linked resources), users, and services; fuzzy-search users by name or email; retrieve the authenticated user's own profile.
Identity: Whoami returns the authenticated user's PagerDuty profile including contact methods and notification rule summaries — useful for confirming the acting identity in agentic flows.

OAuth

This toolkit authenticates via OAuth 2.0 using the PagerDuty provider. See the Arcade PagerDuty auth provider docs for setup instructions, required scopes, and token configuration.

	Tool name	Description	Secrets
	Pagerduty.GetEscalationPolicy	Get a single escalation policy by ID.
	Pagerduty.GetIncident	Get a single incident by ID.
	Pagerduty.GetService	Get a single service by ID.
	Pagerduty.GetTeam	Get a single team by ID including members and linked resources.
	Pagerduty.ListEscalationPolicies	List escalation policies.
	Pagerduty.ListIncidents	List incidents with optional status, urgency, service, team, and time filters.
	Pagerduty.ListLogEntries	List log entries (activity feed) showing recent incident events. Returns events like incident triggers, acknowledgments, escalations, and resolutions across the account.
	Pagerduty.ListOncalls	List on-call entries with optional filters.
	Pagerduty.ListSchedules	List schedules.
	Pagerduty.ListServices	List services with optional name search.
	Pagerduty.ListTeams	List teams.
	Pagerduty.ListUsers	List users.
	Pagerduty.ReassignIncident	Reassign an incident to a specific user without changing its status.
	Pagerduty.SearchUsers	Search users using local fuzzy matching on name/email.
	Pagerduty.UpdateIncidentStatus	Update an incident's status (acknowledge, resolve/close, or reopen).
	Pagerduty.Whoami	Get the authenticated PagerDuty user's profile with contact and notification summaries.

PagerDuty Toolkit

Capabilities

OAuth

Available tools(16)

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